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Privacy Statement

In this privacy statement of Escaping Rotterdam you will learn how we handle your personal data that we collect. We will describe how we collect your personal data and how we use them. Furthermore, you will learn your rights regarding these data and how you can use your rights.

In some situations we require and collect your personal data. We want to make you aware of it. If you don’t want us to use your data, please contact us. Our contact data:

Escaping Rotterdam
Parkhaven 9
3016 GM Rotterdam

0031 10 – 302 1440

1. The goal of data collection

We collect your data for a couple of goals:

– Newsletters
With your permission we save your e-mail address and name to send newsletters. These newsletters are both commercial and informative. You can subscribe for our newsletter through the website or through our online reservation system.

– Contact forms
If you fill out one of the contact forms on our website, we will contact you and the data you enter will be collected. You only need to fill out necessary data such as name, company name, e-mail address, phone number and description of your request.

– Reservation system
For making a reservation, we need you name, e-mail address, phone number and reservation request. We collect these data, so your reservation will be added to the passenger list and to make sure you will automatically receive an e-ticket for confirmation. We need these data to be able to contact you regarding this reservation at all times.

– Analytics
The website of Escaping Rotterdam collects your data to optimize our offer and the website. For this, Google Analytics is used. The data that is saved, is anonymous. A couple of things are saved, such as the duration of your website visit, the buttons you click on and how you end up on our website. All data will only be processed with your explicit consent.

2. Recipients of the data

The data we receive and process is managed by means of systems:

– Reservation system
We will save your data in our online reservation system. As soon as you make a reservation (telephone/online), the data is automatically saved.

– MailChimp
We will send our newsletters by means of MailChimp. As soon as you subscribe to our newsletter, you e-mail address and name are automatically saved in the mailing list within MailChimp.

– Argeweb
Our e-mail is hosted by Argeweb. If you contact us by e-mail or by filling out a contact form, the corresponding e-mails will be saved on the servers of Argeweb.

– Ivaldi
Ivaldi is our website builder and has access to our website and to the data that are left. The website and the back-ups of the website is hosted by Ivaldi as well.

– WeFact
In WeFact data from companies and private persons are saved that/who pay by means of an invoice.

– Quandoo
Reservations for Restaurant de Zwarte Zwaan are made through Quandoo. In this reservation platform your reservation data is automatically saved.

– Google Agenda
In Google Agenda we plan group activities. The reservation data of guests is saved in Google Agenda.

For group reservations we use the reservation- and management information system VIPS. In this system reservation data such as name, phone number and e-mail address is saved.

– Ingenico
If you buy online tickets with iDEAL or credit card, the payments is processed by Ingenico. You use your name, e-mail address, phone number, address and payment data.

– Wooningweb
Wooningweb is the builder of our online reservation system and has access to this system and to the data that is saved.

– Administrative office Marbo
Our accountant has access to the administration system WeFact that we use and that saves data of companies and private persons that/who pay by means of an invoice.

– Our employees
A couple of our employees has access to the online reservation system in which your data is saved. It concerns a limited number of our employees. Only employees who required access to the reservation system have access with their own login.

3. Storage period

The data that we collect is saved for a long period of time, yet never longer than required for carrying out activities, unless we have to save your data longer because of a statutory regulation.

– Newsletters
The storage of your data in MailChimp is for an indefinite period of time. At all times you can unsubscribe through the link at the bottom of the newsletter or by sending an e-mail to

– Contact forms
The storage of data you leave in the contact form is for an indefinite period of time.

– Reservation system
The storage of data you leave for reservation purposes is for an indefinite period of time..

– Analytics
The data that Analytics collects on the website is anonymous and not linked to your personal data. The data is stored indefinitely within Google Analytics.

– Argeweb
The data you share with us through a contact form or by e-mail is stored for an indefinite period of time.

– WeFact
Invoice data, such as a company name and invoice address is stored for an indefinite period of time.

– Quandoo
The data you leave for reservation at Restaurant De Zwarte Zwaan is stored by Quandoo for an indefinite period of time.

– Google Agenda
The data of group activities is stored in Google Agenda for an indefinite period of time.

The data of group activities is stored in VIPS for an indefinite period of time.

– Ingenico
Payment data is stored in Ingenico for an indefinite period of time

4. Security

The personal data that is managed by Escaping Rotterdam or by the aforementioned third parties is only accessible through the mentioned software and is protected by a password. Devices, such as computers and tablets, that open your data are all locked with a password and/or fingerprint.

The reservation lists with names and reservation information of the guests can be printed. After the outing these lists are destroyed. Your visit to our website is secured by a SSL certificate. It means that your connection to the website of Escaping Rotterdam is private. You recognize this protection by security by the green lock at the top of the URL-bar.

5. Your rights

– Right of inspection
At all times you are entitled to request your data that has been stored with us. For this you can send an e-mail to

– Right of rectification
If your data isn’t correct or has been changed, you are entitled to have it rectified. You can change the data for receiving our newsletter yourself through the link at the bottom of each newsletter.

– Right of transfer
If you need your data that we have stored, you have the right of transfer. We must transfer your data to a another party designated by you.

– Right to delate data
If you want your data to be no longer registered with Escaping Rotterdam, you have to right to have your data deleted.

– Right to file a complaint
You have the right to file a complaint with the Dutch Data Protection Authority if you feel that Escaping Rotterdam doesn’t handle your data correctly. Please, use this link.

– Right to stop data usage (objection)
You don’t want Escaping Rotterdam to use your data? You have to right to stop using your personal data

You can make use of these rights by sending an e-mail to

6. Obligations

Escaping Rotterdam processes personal data on the basis of a legitimate interest, namely a commercial interest. You can think of owning your reservation data and offering are services by e-mail. We will never sell your data to third parties. The data we require is the minimum data for providing services. If you don’t supply this mandatory information, Escaping Rotterdam can’t offer the relevant service. We require for example your phone number and e-mail address so we can inform you if an activity is unexpectedly cancelled or if we have questions about your reservation.

If it is necessary to share your data you shared with us with others than the above mentioned parties (for example to offer a service) your permission will first be requested.

Escaping Rotterdam reserves the right to disclose the data when legally required or when Escaping Rotterdam deems this justified to comply with a legal request/process or to protect the rights, ownership or safety of Escaping Rotterdam. In doing so, we always try to respect your right to privacy as much as possible

Do you have any questions? Please, feel free to contact us. Our contact data:

Escaping Rotterdam
Parkhaven 9
3016 GM Rotterdam

0031 10 – 302 1440

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Cash Free

Payment at our location (restaurant De zwarte Zwaan) is only possible with a debit card or a credit card.

Construction of the Maastunnel

From 3 July 2017 until the summer of 2019 the Maastunnel will be closed from north to south. The Maastunnel is 75 years old and ready for a renovation.

Please take into account extra travel time.

For more information on the accessibility of Rotterdam, visit


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